![]() I was paid with a check by a roommate that I’m renting a room to in my apartment. I cannot get anyone to help me resolve this issue. We are almost a month since my deposit and I still do not have my funds to pay my vendors for my wedding. ![]() Now days later I get an email correspondence from Navy Federal saying that again the claim was closed and they found no error. I went into a Navy Federal branch and spoke with a supervisor who said the claim was put in wrong so she did the claim for me right there. ![]() it is up to Navy Federal to reach out to their ATM department to get this resolved. They told me navy federal NEVER reached out to their ATM department. I contacted ****** and the vice president of the local branch got back to me and said yes they audited their ATM and their ATM was over the amount of money that I deposited. Again days later Navy Federal said they found no error. The person I spoke to on the phone suggested that I have it re-looked at so I requested that. I made a claim and Navy Federal closed the claim because they said they found no error. The money never showed up in my Navy Federal account so I went into ****** to try to figure out what was going on and they suggested I make a claim. I made a deposit on 9/27 using my Navy Federal debit card into a ****** ATM. Should you have any questions, you may contact Vivian B******, Savings and Checking Operations Specialist, by calling 1-57 between the hours of 7:30 a.m. It is our understanding that on 4 November 2022, a Navy Federal representative contacted you by telephone to further discuss your concerns. Our records also indicate that NSF fees were properly assessed to your Navy Federal business checking account ending in **** in accordance with Navy Federal's Schedule of Fees and Charges however, as a member courtesy, we refunded a total of $290.00 to your business checking account on 9 November. As a member courtesy, we refunded a total of $232.00 to your Navy Federal checking account ending in **** on 4 November. Our records indicate that non-sufficient funds (NSF) fees were properly assessed to Navy Federal checking account ending in **** in accordance with Navy Federal's Schedule of Fees and Charges, which may be viewed at. Thank you for taking the time to bring your concerns to our attention, and for providing us with the opportunity to respond. Your recent concern which was submitted via the Better Business Bureau has been referred to me for a reply. and 6:30 p.m., Eastern time, Monday through Friday. Should you have any questions regarding this matter or desire to establish payment arrangements, you may contact our Recoveries Department at 1-80, extension *****, between the hours of 8:00 a.m. The funds were properly transferred in accordance with the Navy Federal Credit Card Agreement and Disclosure, to which you agreed, and the Checking Line of Credit (CLOC) Agreement and Disclosure and promissory note, which you executed.Ī review of your wife’s call with our Contact Center representative found that our representative acted professionally and appropriately. As a result, on 1 November 2022, funds in the following amounts were properly transferred from your Navy Federal checking account ending in **** to reduce the outstanding balances owed: $300.00 to the credit card account ending in ****, $300.00 to the credit card account ending in ****, and $176.70 to the CLOC account ending in ****. Payments were not received on these delinquent accounts. All three accounts have outstanding balances due and no payment arrangements are on file. Our records show that you established the following Navy Federal accounts: your Navy Federal credit card account ending in **** on 20 November 2007, your credit card account ending in **** on 3 October 2008, and your Checking Line of Credit (CLOC) account ending in **** on 3 December 2018. Please excuse the delay in this response. Your concern submitted via the Better Business Bureau, ID number ********, has been referred to me for a reply.
0 Comments
Leave a Reply. |